Background

Thankyou for using our services and/or resources - please read the following important terms and conditions before you commit to using them.

These Terms & Conditions together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through this website, tranquilmindcommunity.com (“Our Site”).

Please read these Terms and conditions carefully and ensure that you understand them before ordering any Services from Our Site.
You will be required to read and accept these Terms and when ordering Services.
If you do not agree to comply with and be bound by these Terms and conditions, you will not be able to order Services through Our Site.
These Terms and Conditions, as well as any and all Contracts are in the English language only.

This contract sets out:

• your legal rights and responsibilities;

• my legal rights and responsibilities; and

• certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can give our focus to getting the most out of our working relationship. Please let us know if there are any clauses that you do not understand or that contradict your understanding of our services.

1. Definitions and interpretation

• "Contract" means a contract for the purchase and sale of Services;

• "Order" means your order for the Services;

• “Order Confirmation” means our acceptance and confirmation of your Order;

• “Services” means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); and

• “We/Us/Our” means Sandra Goodmantrading as Tranquil Mind Community whose main trading address is Beech House, Waybutt Lane, Balterley, Crewe. CW2 5QA.

2. Information About Us

• 2.1 Our Site, tranquilmindcommunity.com is owned and operated by Sandra Goodman, whose main trading address is Beech House, Waybutt Lane, Balterley, Crewe.CW2 5QA. If you would like to speak to us about any aspect of this contract, please contact us by e-mail at [email protected]

• 2.1 We provide energy life coaching, Reiki training, Sound Healing and mindfulness workshops and events.

• 2.2 We are a member of The Complementary Medical Association and U.K. Reiki Federation.

3. Information we provide you

3.1 Certain sections of this contract only apply to you and us if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract of sale between you and us is made (see the summary box below). We shall give you this information in a clear and understandable way either in this contract or the relevant programme or service description we agree between us.

3.2 We shall give you information on: the main characteristics of the services you are buying, who we are where we are based and how you can contact us, the price of the services, the arrangements for payment, carrying out the services and the time by which we shall carry out the services, how to exercise your right to cancel the contract in the cooling off period if you are a consumer, our complaint handling policy.

4. Signing up for our services

Below, we set out how a legally binding contract to buy services between you and us is made:

4.1 You place your order by booking online via the Website tranquilmindcommunity.com or via our shopping cart located at https://tranquil-mind-events-wychwood-village-hall.launchcart.store/shop, or where applicable at the end of the free 30-minute consultation call by transferring payment to my bank account or if preferred via invoice with a payment link. Alternatively you may book onto reiki courses by following the link to via the Navitas Holistic Reiki & Therapy Centre events booking page. A deposit being paid at the time of booking, with the balance payable on the day of the Reiki course.

Placing your order and making payment does not, however, mean that your order has been accepted.

4.2 Any quotation given by us before you place an order for services is not a legally binding offer by us to supply such services. Any prices set out in a quotation remain valid for 14 days.

4.3 When you decide to place an order for services with us, this is when you make a legal offer to buy such services from Sandra Goodman

4.4 We may contact you to say that We do not accept your order, for example if We do not think our services are right for you or there has been a mistake in the pricing or description of the services, or our circumstances have changed since we gave you the quotation for the services.

4.5 We shall only accept your order when we confirm this to you by sending you a confirmation email, messenger or WhatsApp message or start to provide the services, whichever happens earlier. At this point:

4.5.1 a legally binding contract will be in place between you and us, and

4.5.2 We shall start to carry out the services as agreed between us.

5. Carrying out the services

5.1 If you are a consumer, you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.

5.2 We shall carry out the services within the time period which is set out in the relevant programme or services description.

5.3 All coaching or soul realignment sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or services description or they will expire.

5.4 Group Reiki Sound Bath or Sound Bath event bookings are non-transferable. Please notify [email protected] immediately if you need to cancel to avoid a cancellation fee. Cancellation within 48 hours of the event will incur the full session fee being payable.

5.5 You can rearrange any two coaching or soul realignment sessions during a coaching programme providing you give us at least 24 hours’ notice. If you give us less than 24 hours’ notice, fail to turn up for a session or have already rearranged 2 sessions in a coaching or soul realignment programme, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.

5.6 Unless otherwise agreed, sessions take place remotely via the means of communication agreed with you in advance. There may be an additional charge for face to face meetings.

5.7 Please note that we may record our calls for training purposes and administration purposes and by entering into this contract with us you consent to the recording of our calls for these purposes.

5.8 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services. we shall make reasonable efforts to limit the effect of any of those events, we shall keep you informed of the circumstances, and we shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include illness, IT issues and problems with internet connectivity.

6. Your responsibilities

6.1 You will pay the price for the services in accordance with the programme or services description.

6.2 You will provide us with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the services.

6.3 We shall agree a method of communicating with each other between sessions and adhere to that method.

6.4 Our services are not counselling. They may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although we fully expect great results to come from our sessions, we cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.

6.5 Our role is to offer you guidance and accountability and help you make positive lifestyle changes in order to make progress towards your goals. The information we provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.

6.6 Our services do not treat mental disorders and are not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement, you confirm that you will not use it in place of any form of counselling, or medical treatment.

6.7 If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a practitioner and that this person is aware of and supports your decision to proceed with the treatment or programme described in the relevant services description.

6.8 Our Sound Baths are not suitable for everyone. If you suffer from sound induced epilepsy, severe tinnitus, a serious mental health condition, have a pacemaker or metal implants, or are pregnant we advise caution. Always consult with your medical practitioner the sessions if you are unsure of its suitability for your health condition.

6.9 You will keep us informed of any changes to your medical health or personal circumstances.

7. Charges and Payment

7.1 The price for the services is set out in the programme or services description.

7.2 The relevant programme or services description will state if a payment plan is available. If there is a payment plan and you fail to make any of the instalment payments on the due date, then we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.

7.3 The fees are non-refundable except for:

7.3.1 if you are a consumer, your right to a ‘cooling off’ period as described below; and

7.3.2 where we cancel a programme other than under 8 below, you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.

In all other circumstances we are not able to refund to you any of the payments you have made, and you remain liable for the full cost of the services, even where you do not complete your sessions with us, as payment is for the programme as a whole, not individual sessions. This is a reflection of the amount of preparation we need to put into the programme to make it most effective for you and the amount of time we shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through active participation in the programme.

In view of our clear no-refund policy, we do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, we reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

7.3.3 Payment is as agreed between us.

7.3.4 If any of your payments are not paid on the due date, we may charge interest on any balance outstanding at the rate of 4 percentage points a year above HSBC Bank plc's base rate.

8. Cooling off period for consumers

8.1 If you are a consumer you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.

8.2 The cancellation period will expire 14 days after the commencement of the contract.

8.3 However, if you confirm to us you wish us to start to provide the services during the 14 day cooling off period then you lose your right to cancel. At this point our refund policy will apply. You confirm you wish us to start to provide the services by any of the following: booking a session with us; or accessing or downloading any digital resources we make available to you; or joining any private social media group associated with our service; or accessing any other supporting materials made available to you.

8.4 If you cancel this contract in accordance with the cooling off period, we shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not confirmed to us you wish us to provide the services.

9. Intellectual Property

9.1 If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

9.2 From time to time we may record live group sessions. If you participate in such sessions, you authorise us to use your image and voice in any such recordings (and to make use of such recordings in any way we think fit) without payment, other condition or need for further consent.

10. How I may use your personal information

10.1 We shall use the personal information you give to us to:

10.1.1 provide the services;

10.1.2 process your payment for the services; and

10.1.3 to keep you updated about our products and services where you have consented to this. We shall send this information to you by email. You have the right to withdraw consent to marketing at any time by contacting us by email [email protected] or by clicking on the ‘unsubscribe’ button in our emails.

10.2 I shall not give your personal information to any third party unless you agree to it.

10.3 For full details of how I deal with your personal data, see my privacy policy here https://tranquilmindcommunity.com/privacy-policy

11. Confidential and sensitive information

11.1 All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where we consider it necessary to do so because of concerns of risk to yourself or others.

11.2 Where you participate in any group sessions, for example as part of a group training or coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.

11.3 The obligations of strict confidentiality will not apply to information which:

11.3.1 has ceased to be confidential through no fault of either party;

11.3.2 was already in the possession of the recipient before being disclosed by the other party; or

11.2.3 has been lawfully received from a third party who did not acquire it in confidence.

11.4 Your and our confidentiality obligations under this clause will continue after termination of this agreement.

11.5 We may need to collect the following sensitive data about you in order to deliver our services. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health and genetic and biometric data, and criminal convictions and offences.

11.5.1 Information about your health

11.5.2 Information about any medication you may be taking

11.5.3 Your GP or Consultant’s contact information

11.5.4 We require your explicit consent for processing sensitive data, so when you submit your details, we will asking you to confirm your explicit consent to this processing. Please see our Privacy Policy to find full details of how we process your personal data.

12. Access to and Use of Our Site

If you sign up for our services or our courses (‘services’) you agree to be legally bound by this contract.
These Terms and Conditions ("Agreement") govern your use of the website tranquilmindcommunity.com ("Website"), including any membership area, blog, free and paid courses, payment links to Stripe and Paypal, third-party links to Navitas Holistic Therapy & Reiki Centre for Reiki Course bookings and payment, Crystal Rose Temple for Reiki Sound Bath events, Launchcart for shop purchases and Scoreapp for quiz completion. By accessing or using the Website, you agree to be bound by these Terms and Conditions.

12.1 If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.

12.2 Access to Our Site is free of charge.
12.3 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
12.4 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.
We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

12.5 When signing up for our services or using any resources you also agree to be legally bound by: our website terms of use and privacy policy.
12.5.1 extra terms which may add to, or replace, some of this contract, for example any specific written contract between us.
12.5.2 specific terms which apply to our services, for example programme, course or service descriptions which may be set out on the webpage or sales page for that programme, course or service or in email correspondence between us. If you want to see these specific terms, please visit the relevant webpage for the programme or look at the services description we have sent you in an email or request it from us.

13. Membership Area and Account

13.1 Membership: Certain areas of the Website may require you to register and create an account. You must provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
13.2 Termination: We reserve the right to terminate or suspend your account and access to the membership area at any time without notice or liability if you violate these Terms and Conditions or engage in any unauthorized or illegal activities.

14. Blog and Content

14.1 Ownership: The content published on the blog, including articles, posts, and comments, is the intellectual property of tranquilmindcommunity.com unless otherwise stated. You may not reproduce, distribute, modify, or exploit any content from the Website without our prior written consent.
14.2 User-Generated Content: By submitting content to the Website, such as comments or contributions, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and transferable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

15. Courses and Workshops

15.1 Enrolment: We may offer both free and paid courses on the Website. By enrolling in a course, you agree to pay the applicable fees, if any, and comply with any additional terms and conditions specific to that course.
15.2 Refunds: Refund policies for paid courses will be provided separately and will be subject to their own terms and conditions.

16. Payment Processing

16.1 Third-Party Services: We use third-party payment processors such as Stripe and PayPal for processing payments. Your use of these services is subject to their respective terms and conditions and privacy policies. We are not responsible for any issues or liabilities arising from the use of these services.

17. Third-Party Links

17.1 External Websites: The Website may contain links to third-party websites, plug-ins, applications or resources. We are not responsible for the availability, content, or accuracy of these external websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their terms or privacy statements. When you leave our website, we encourage you to read the privacy policy or notice of every website you visit.

18. Navitas Holistic Therapy & Reiki Practice

18.1 Reiki Course Bookings: For Reiki Course bookings and payment, the terms and conditions of Navitas Holistic Therapy & Reiki Centre will apply. You should review their terms and conditions and privacy policy before proceeding with any bookings or payments.

19. Launchcart

19.1 Quiz Completion: Launchcart may be used for surveys or quiz completion. Your use of Launchcart is subject to its own terms and conditions and privacy policy. We are not responsible for any issues or liabilities arising from the use of Launchcart.

20. Crystal Rose Temple

20.1 Reiki Sound Bath and meditation events facilitated jointly with Anja Roberts are subject to these terms and Conditions, any other services offered by Crystal Rose Temple are subject to their terms and conditions and privacy policy.

21. Limitation of Liability

21.1 Disclaimer: The information and services provided on the Website are for informational purposes only and do not constitute professional advice. We make no warranties or representations regarding the accuracy, completeness, or reliability of any information on the Website. Your use of the Website.

22. Age Restrictions

22.1 Consumers may only purchase Services through Our Site if they are at least 18 years of age.
22.2 None of the Services on Our Site may be purchased by anyone under 18 years of age.

23. Resolving Problems

23.1 In the unlikely event that there is a problem with the services, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.

23.2 We may at our option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.

23.3 If you are buying services from us nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

24. End of the contract

24.1 If a programme or services description specifies a length of time for services to be provided, the services will terminate at the end of that timeframe; unless
24.1.1 We provide services to you on an ongoing basis and the relevant programme or services description does not specify a timeframe then either you or we may terminate the services by one month’s written notice to each other.

24.2 Either you or we may terminate the services and this agreement immediately if:
24.2.1 the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this End of contract clause and state that this contract will be terminated if the breach is not resolved; or
24.2.2 the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

24.3 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

25. Limit on my responsibility to you

25.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we am not legally responsible for any: losses that:
25.1.1 were not foreseeable to you and us when the contract was formed
25.1.2 that were not caused by any breach of these terms on our part
25.1.3 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.

25.2 Our total liability to you is limited to the amount of fees, if any, paid by you for the services.

26. Disputes

26.1 We shall try to resolve any disputes with you quickly and efficiently.

26.2 If you and we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

26.3 The laws of England and Wales will apply to this contract.

26.4 In the event of a dispute between us, you and we agree not to engage in any conduct or communications, including on social media, designed to disparage our or your website, products and services.

27. Entire agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Terms and conditions last updated 02/11/2024.